Returns
Returns are accepted within 14 days of the purchase date; refer to our return policy for comprehensive details.
The item must remain in its original, unopened, and undamaged packaging.
Returns without proof of purchase (receipt or order confirmation) may not be accepted.
Non-Returnable Items:
ECUs and other electrical parts are non-refundable due to potential damage from incorrect fitting or other faults in customer vehicles.Items damaged post-purchase or returned in a different condition. Parts lacking original packaging or accessories. Airbag kits or airbag-related parts are non-refundable.
Return Process:
Initiate a return request by contacting our customer service team at 0478 800 111.
Provide your order number/receipt, reason for return, and item details.
Upon approval of your return request, we will guide you through the returnprocess.
All correctly supplied and returned parts are subject to a 20% restocking charge.
Please note that this charge is not to penalize the customer but to cover the incurred costs.
Restocking Fee:
A 20% restocking fee may apply to eligible returns to cover processing and handling costs.
Shipping:
Customers bear the responsibility for return shipping costs unless the return is due to our error or a defective product.
While we strive to package parts securely, Rhino AutoParts cannot guarantee or assume responsibility for damages during shipment.
Inspection and Refund:
Upon receiving the returned item and confirming eligibility, we will processyour refund.
Refunds will be issued using the original payment method.
Kindly allow a few business days for the refund to be processed.
Warranty Claims
For defective products covered by a warranty, contact our customer
service team for claim instructions.
Contact Information:
For questions or concerns regarding returns, reach our customer service
team at 0478 800 111.
Policy Updates:
Rhino AutoParts retains the right to update and modify this return policy
without prior notice.
By purchasing from Rhino AutoParts, you acknowledge reading, understanding, and agreeing to our return policy.
Thank you for choosing Rhino AutoParts as your trusted source for quality auto parts.